Exchange and return items policy: Some orders from the site are custom-made and made by Personal measures, so we are unable to offer a refund or exchange on certain items. Products that can not be exchanged or returned: products manufactured specifically for the customer, rings that were made by Personal measures or any item with a name or a letter that we have specially created for you. Exchange: Exchange of the product will be allowed up to 14 business days from the date of purchase and will entitle the customer to a studio-only credit (no refund) on condition that no use is made of the product and only by presenting an invoice. If you would like to exchange a product, please contact us and let us know by phone: +972-54-2138222 or by email: Yael.giveon@gmail.com. Wrap the item, do not forget to save the shipping number for tracking. Send us to: 31 HaNevi’im St., Tel Aviv. Order a new item on the site, it will be sent to you for free. Return: Refunds will be given up to 48 hours from the date of purchase, on condition that no use is made of the product and only by presenting an invoice. The refund will be given according to the form of payment at the time of purchase. No refund shall be given to a person who did not pay for the product, but only to the purchaser himself. If you would like to return a product, please contact us and let us know by phone: +972-54-2138222 or by email: Yael.giveon@gmail.com. Wrap the item, do not forget to save the shipping number for tracking. Send us to: 31 HaNevi’im St., Tel Aviv. Upon receipt of the returned item in our office, we will make a refund to the credit card from which the purchase was made. * *Items made of gold or some gold will be returned / replaced minus 20% of the purchase value. *A damaged item will not be replaced and will not be returned. In the event that return or exchange is permitted, at our discretion, the customer will bear exclusive pickup and shipping costs back to us. Of course you can bring the item to the studio and save shipping costs. *If a refund or exchange is made, the customer will not be refunded for the shipping cost but for the price of the product only.